Our customer support starts already at the design stage. Your UPCAST® line will be tailor-made to match your production needs and your building facilities. The installation of the equipment is straightforward with the help of a detailed set of instructions supplied by us. If required UPCAST OY can send its expert to supervise your installation work. We will familiarize your staff with the operation of the equipment and transfer the process know-how to them. Our experts participate and supervise the complete commissioning stage ensuring a smooth and timely start-up.
After start-up we maintain a quick-reaction customer support service to help you solve any equipment or process related problem in the shortest possible time. Our experts make visits especially to recently commissioned lines to observe and if necessary correct operational procedures.
Ismo Rossi’s role as the Customer Service Manager involves looking after the upkeep of customer services, technical advice issues, follow-ups of spare parts sales and coordination of service visits.
Manager, Customer Service
Tel. +358 (0)207 577 439
Mob. +358 (0)40 554 7293
UPCAST® Technical Team
At your service - continuously
If you have technical questions, please contact UPCAST® Technical Team. We are ready to assist you.
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